Shipping policy

SHIPPING POLICY

Last Updated: June 29, 2026

At lucxurus, we are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

2. Shipping Times

Estimated delivery times vary depending on your location.

  • United States: 5–12 business days
  • Canada: 6–15 business days
  • United Kingdom: 5–12 business days
  • Australia: 6–15 business days
  • Europe: 6–15 business days
  • Mexico: 5–12 business days
  • Other International Locations: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

3. Shipping Costs

Shipping fees are calculated at checkout based on your delivery address.

From time to time, lucxurus may offer free shipping promotions on eligible orders.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (when available).

Tracking information may take 24–72 hours to become active.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by your local government.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

6. Delays

Although we work with trusted shipping partners, delivery times may occasionally be affected by:

  • Customs inspections
  • Severe weather conditions
  • National holidays
  • Carrier delays
  • High shipping volumes
  • Other unforeseen circumstances

lucxurus is not responsible for delays once an order has been handed over to the shipping carrier.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, we may be unable to modify the order once it has been processed.

Additional shipping fees may apply if a package needs to be reshipped.

8. Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

  • Verify the shipping address.
  • Check with household members or neighbors.
  • Contact your local carrier.
  • Reach out to our support team for assistance.

While we will do our best to help, lucxurus cannot guarantee reimbursement for packages confirmed as delivered by the shipping carrier.

9. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photos of the damaged product
  • Photos of the package

We will review your request and provide an appropriate solution.

10. Contact Us

If you have any questions regarding shipping, please contact us at:

Email: yadycasln@gmail.com

Thank you for shopping with lucxurus.

We appreciate your trust and look forward to serving you.