Refund policy

REFUND POLICY

Last Updated: June 29, 2026

At lucxurus, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund Policy below.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Return Eligibility

You may request a return if:

The item arrives damaged or defective.
You receive the wrong item.
The item is significantly different from its description.

To be eligible for a return, you must contact us within 14 days of receiving your order.

The item must be:

Unused.
In its original condition.
In its original packaging (when possible).

2. Non-Returnable Items

The following items cannot be returned:

Items showing signs of use or damage caused by the customer.
Gift cards.
Downloadable digital products.
Personalized or custom-made products.
Products marked as final sale.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos of the product.
Photos of the packaging (if applicable).

We will review your request and provide an appropriate solution as quickly as possible.

4. Refunds

Once your request has been approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Original shipping costs are generally non-refundable unless the error was caused by lucxurus.

5. Order Cancellations

Orders may be canceled only before they have been processed for shipment.

Once an order has been processed or shipped, it can no longer be canceled.

6. Exchanges

We replace items only if they are:

Defective.
Damaged during shipping.
Incorrectly shipped.

If you require an exchange, please contact us with your order details.

7. Lost Packages

If your package appears to be lost in transit, please contact us.

We will work with the shipping carrier to investigate the issue and determine the most appropriate resolution.

8. Chargebacks

If you experience any issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback.

Our support team will make every reasonable effort to resolve the matter quickly and fairly.

9. Contact Us

For any questions regarding returns or refunds, please contact us:

Business Name: lucxurus

Email: yadycasln@gmail.com

Website: https://lucxurus.com

Our Commitment

At lucxurus, we are committed to providing high-quality products and excellent customer service. If something isn't right with your order, we'll do our best to resolve the issue promptly and fairly.